Reference

How uuko1 Handles Your Personal Information

When you open an account with us and use payment methods like bKash, Nagad, or Rocket, we collect certain information to keep your account running and your transactions secure.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to request dataCookie and tracking clarityBangladesh-region eligibility applies

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What We Collect and Why It Matters

uuko1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you provide directly — your name, contact details, and account credentials — as well as transaction data generated when you deposit or withdraw through bKash, Nagad, or Rocket. Payment references, wallet numbers, and transfer timestamps are retained to verify transactions, resolve disputes, and

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meet record-keeping obligations that apply in eligible regions. We also collect device and session data automatically: your browser type, IP address, and pages visited. This helps us detect unusual login attempts and keep your account access secure. We do not sell your personal data to third
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parties. Information shared with payment processors like bKash, Nagad, or Rocket is limited strictly to what those services need to complete your transaction. Where local law requires us to retain certain records for a defined period, we follow that obligation and delete data once the retention
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window closes. Eligibility to use our platform and the extent of data processing both depend on your local law and the region from which you access the service.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our account support team is here to help. You can reach us through live chat inside your account, by submitting a request through the help section, or by emailing our privacy contact address directly. We aim to respond to all data requests within a reasonable timeframe consistent with applicable regional obligations.

Live Chat Support Open the chat icon inside your account dashboard. Our support team can log a data request or direct your query to the right team without delay.

Help Centre Request Form Use the account help section to submit a written privacy request. This creates a tracked ticket so you can follow the status of your query at any time.

Privacy Email Contact Send your data rights request to our dedicated privacy address listed in the help centre. Include your registered account details so we can verify and process your request.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We take a straightforward approach to data security: collect only what is needed, store it with encryption, and restrict access to staff who require it to operate your account. Cookies help us keep your session active and remember your payment preferences, so your bKash or Nagad wallet details do not need re-entering every visit. You can manage cookie preferences through your browser settings at any time.

Encrypted Data Storage Account credentials and wallet references — including bKash and Nagad details — are stored with encryption. Only verified internal systems can access transaction records linked to your account.

Cookie Management We use session cookies to keep you logged in and functional cookies to remember your preferred payment method. You can clear or block cookies through your browser, though some features may be affected.

Data Retention Policy We keep your account and transaction data only as long as required by applicable regional law or our internal dispute resolution period. Once that window closes, data is deleted from active systems.

Your Right to Access and Correct You can request a summary of the personal data we hold on your account. If any detail is inaccurate, contact support through live chat or the help form and we will review the correction.

Common Questions About Your Data and Rights

Below are questions we hear most often about how uuko1 handles account data, wallet information, and your rights as someone who has opened an account with us. If your question is not here, reach out via live chat or the help centre form.

We share wallet references only with the payment processor needed to complete your transaction. bKash, Nagad, and Rocket each receive only the data required to process your deposit or withdrawal — nothing more.

Yes. Submit a data access request through the help centre form or via live chat. We will verify your identity first, then compile and send a summary of your account data within the timeframe required by applicable regional rules.

Retention periods depend on the legal and regulatory requirements of your eligible region. Once the required retention window closes, transaction records are removed from our active systems.

We use session cookies to keep your login active and functional cookies to remember payment preferences like your Rocket wallet selection. You can manage or block cookies in your browser settings; some account features may not work if all cookies are disabled.

Contact our support team through the live chat in your account dashboard or submit a request via the help centre form. Include the specific detail to be corrected and we will review and update it after verifying your identity.

Access to our platform and the data processing that comes with it depends on your local law and whether Bangladesh is an eligible region for your account type. Please review the terms alongside any locally applicable rules.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoUuko1 Banking AccountRegister

How uuko1 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Common Questions About Your Data and Rights

01 Does uuko1 share my bKash or Nagad details with anyone?

02 Can I ask for a copy of all the data uuko1 holds on my account?

03 How long does uuko1 keep my transaction history?

04 What cookies does uuko1 use and can I turn them off?

05 How do I request a correction to my account information?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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