Reference

What You Agree to When You Use uuko1

These terms set out the rules that apply to your account, your deposits through bKash, Nagad or Rocket, and how we handle disputes or account closures.

Applies to all account activityCovers bKash, Nagad and Rocket wallet useSubject to local law and eligible regionsUpdated when our policies changeContact support for any questions
uuko1 What You Agree to When You Use uuko1
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat widget from any page on uuko1 to ask about a specific clause, your account status or a wallet transaction covered by these terms.
Email Support Send a detailed query to our support address for written responses on account decisions, term interpretations or formal dispute submissions related to bKash, Nagad or Rocket payments.
Account Help Page Head to the Help section inside your account dashboard to find term summaries, wallet rules and the steps for raising a formal complaint about any account action.
HOW WE OPERATE

How uuko1 Applies These Terms Fairly

We apply these terms consistently across all accounts, regardless of deposit size or payment method. When an account decision is made — a restriction, a wallet hold or a withdrawal delay — you can request the reason through support and we will respond with the specific clause that applies. We do not use automated decisions without a review path available to you.

Wallet Matching Policy

Your withdrawal wallet must match your deposit wallet — bKash to bKash, Nagad to Nagad, Rocket to Rocket. This rule protects your account from unauthorised withdrawals.

Account Decision Review

If your account is restricted or a transaction is held, contact support and quote your account ID. We will identify the specific term that triggered the action and explain your options.

Term Change Notice

When we update these terms, we post the revised version on this page with a change note. Your next login after the update is treated as acknowledgement of the new terms.

Eligibility and Local Law

Access depends on your local law and the regions we serve. Nothing in these terms creates a legal right to access uuko1 in jurisdictions where it is not permitted.

Common Questions About These Terms

If a clause is unclear or you want to know how a specific rule applies to your account situation, these answers cover the questions we hear most from account holders using bKash, Nagad and Rocket.

Yes. All wallet deposits — whether through bKash, Nagad or Rocket — are covered by these terms. The specific wallet rules of each payment service also apply alongside ours.

Contact support with your account ID and the specific decision you want reviewed. We will identify the clause applied and explain the next step available to you.

No. Your account is for your sole use. Allowing another person to log in, deposit or withdraw on your behalf breaches these terms and may result in account suspension.

We update the terms on this page and note the change. Your continued use of the account after the update is posted means you accept the revised terms — check this page periodically.

Not necessarily. Access and eligibility depend on your local law and the regions we serve. These terms do not create a legal right to use the platform where local law does not permit it.

We require the wallet you withdraw to — bKash, Nagad or Rocket — to match the one you deposited from. This step prevents unauthorised withdrawals and keeps your account funds secure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.